Alies Tonkes-Hoek 5,0 11 Apr 2026 Google

Last year, we designed our bathroom together with salesperson Jeffrey. We received a warm welcome in the showroom; you really felt welcome. We received excellent advice and discussed options for the space together. If certain products weren't available, we worked together to find a suitable alternative. We were also very satisfied with the installation by R. Kor. During the installation, the head office regularly called us to check if everything was going well. I don't recognize the "pushy and sales-oriented mentality" from previous reviews at all. We were truly taken care of. With a fantastic end result!

gert medema 5,0 11 Apr 2026 Google

Bought a kitchen in August, and the staff at Brugman Keukens Groningen guided us perfectly from start to finish. The installation, both the delivery and the installation itself, was very well taken care of. The installer did a great job.

Steven Klaassens 2,0 11 Apr 2026 Google

We received excellent assistance in the Groningen store to create a beautiful bathroom. However, communication from the head office was extremely poor from the moment we received the order. Items were delivered later without our knowledge. Multiple departments were completely separate and knew nothing about each other. The promised contact during the renovation only arrived after the bathroom was finished. All in all, good service in the Groningen store, but unfortunately, due to the poor handling of the matter by the head office, we can only give it 2 stars.

Chris Reitzema 1,0 11 Apr 2026 Google

We went to Brugman Groningen for a sales meeting about a showroom kitchen. We made an offer on the spot and were practically dismissed as crazy. We were told we could come back in five years with such an offer and that the kitchen wouldn't sell for so "little." Based on this information, we made a considerably higher offer and, after a counteroffer from Brugman, bought the showroom kitchen after being explicitly told that this was the lowest possible price and further negotiation was not possible. The kitchen is currently in storage as it had to be removed immediately. To our surprise, a month later, we saw the exact same kitchen being offered for even less than our initial offer. This is over €4,000 less than the price we ultimately purchased the kitchen for. We contacted them but were told that no form of compensation was possible and that this was standard procedure. We find this very disappointing, especially given the short timeframe and the fact that we agreed to the deal based on incorrect assumptions and promises. We wouldn't have heard anything about the €500/€1000 difference, but with such statements combined with a €4000 difference, we feel incredibly misled. We expected more transparency, goodwill, and better service from Brugman/De Mandemakers Groep. I will therefore advise people in my circle, and new construction clients through my work, against purchasing a kitchen from them. Order no. 20016058934