Jen S 5,0 14 Apr 2026 Google

We received the most impeccable service from the Pack and Load team, grateful for their professionalism, friendliness and problem-solving skills. On arrival the shuttle van could not make it up our steep driveway. The team arranged the rental of a van locally and the packing went ahead without a hitch. Throughout the experience, the team were calm, cool-headed, polite and hard-working They were respectful of our home and treasured belongings. Our items were carefully handed over to the Load Team who worked till late to finish the job. We are grateful to all the Pack and Load team who are incredible ambassadors for the company! The experience from our Sales Lead was exceptional and we felt he went out of his way to help us. He made commitments upfront which were delivered on by our Move Manager and Finance teams which is a testimony to the professionalism and integrity of everyone. One small thing is room for improvement on communications channels within Head Office, something which can be easily addressed and which we discussed with them. They were always friendly and responsive, but the response sometimes wasn't in sync with the outcome. Overall however we feel like everyone at Schmidt Global work as a family which is rare to find these days. This truly shone through in the care they provided to us. Shout outs to Dennie, Zenia & team, Laverne, Sarah and Elly. Highly recommend!

Aida van Dompselaar 5,0 14 Apr 2026 Google

Dear Schmidt Global Relocations Team, I would like to extend a special thank you to Bianca Olivier for her outstanding communication and support throughout the process. Her timely updates regarding the status of my belongings and the specific date for shipping from Singapore to Netherlands ensured that I felt informed and confident every step of the way. Furthermore, I want to commend your delivery team, Roman and Adam, for their professionalism and friendly demeanor. They handled my items with care and made the moving experience smooth and enjoyable. Their positive attitude and sense of humor truly made a difference. Overall, I am very pleased with the service provided by the entire Schmidt team. You have exceeded my expectations, and I will undoubtedly recommend your company to others in need of moving services. Thank you once again for your exemplary service. Warm regards, Chris & Aida Alkmaar

Gilles Schwartz 1,0 14 Apr 2026 Google

Hello, I am taking the time now to express my deep dissatisfaction with the service we received from your team. We had high expectations based on the agreement and contract, but unfortunately, the experience was far from acceptable. There are several issues that need to be addressed immediately: 1. Lack of Communication: The crew had no contact number for us, despite us providing it several days prior. They were more than three hours late, and we were never informed about the delay. No apology or explanation was given for this unprofessional behavior. 2. Inadequate Crew: There were only two individuals assigned to handle an entire container, which was clearly insufficient. This caused further delays and a significant lack of attention to detail. 3. Failure to Follow Contract Terms: - Furniture: The furniture was not assembled as required. It was simply placed wherever it happened to land, without regard for the layout or the plan. - Cleaning and Garbage: Nothing was cleaned, and the garbage was left behind. Not a single item was disposed of or properly dealt with, creating unnecessary extra work for us. I have attached photos as evidence of the unsatisfactory conditions. Additionally, the delivery process itself was appalling. The crew left without ensuring that the delivery was complete, and I did not sign any delivery papers. When I confronted them, they seemed uninterested and ignored me completely (strangely enough, they no longer understood English at that point). The driver (picture), in particular, behaved rudely (I don't speak Polish, but I can unterstand the meaning of "K*rwa") and I even caught him using offensive language, which is unacceptable. This experience has been extremely frustrating. We are unable to use the bed or any of the other furniture properly, and the apartment is in no condition to live in. It will take us weeks to clean everything ourselves alongside our work commitments. We expect compensation for the failure to meet the terms of the contract. You must either arrange for someone to come and remove the garbage at no additional cost to us, or reimburse us for the expenses incurred in doing so ourselves. We trust you will address these issues promptly and take immediate action to either compensate us or/and rectify asap the situation. I look forward to hearing from you at your earliest convenience.

Emanuele Marsicano 1,0 14 Apr 2026 Google

Extremely unprofessional communication. I initially contacted Schmidt Global Relocations online for a quote, which I received. They then asked to schedule a follow-up call, so I provided my availability. They ignored it and never reached out. I ended up having to call them myself, while on the phone, they promised they would update me within 1-2 days. I never heard a single word from them again. Ghosting a potential customer who is trying to plan a move is totally unacceptable. If this is how they handle basic scheduling and communication, I definitely wouldn't trust them with my belongings. Save yourself the headache and go with a company that actually follows through