Jan-Allard Slurink 2,0 11 Apr 2026 Google

Oosterhoff-Poolen does a decent job, but has proven unprofessional in discussions about invoices. Because a blockage occurs frequently in the same spot in my house, extra work was carried out last time to ensure a faster unblocking in the future. This next time arrived, and it wasn't shorter, but actually longer than the previous one. Apparently, the technician arrived in previous years and couldn't fit in the crawl space (the assistant technician even joked about the amount of fries on Fridays). As a result, the assistant technician had to do everything under the floorboards alone, and the main technician couldn't do much. I did charge for all that extra wasted time. I explained these facts and was dismissed "because it couldn't be done any faster," even though the facts were different. I then submitted the matter to legal aid, after which they finally acknowledged the wasted time with the remark, "We cannot meet your expectations and therefore request that you do not call or contact us again." Childish, unprofessional, and a complete failure to address the facts. Such a shame... A company that refuses to engage with the customer about factual and demonstrably valid objections and then simply says, "Don't call me again," is simply unacceptable.

Patrick van Aalst 5,0 11 Apr 2026 Google

We're very happy with Oosterhoff-Poolen. We had two leaks, one of which was a bit more complicated in a tight crawl space. They were very helpful in finding a solution, and the work was done professionally. A solid 5 stars from us :)

Jacomien 5,0 11 Apr 2026 Google

We are very satisfied with this installation company. They installed our heat pump and also provide maintenance. They've also carried out other work for us. Communication is clear, and the employees are professional and courteous.

M. Elqiwi 1,0 11 Apr 2026 Google

I came into contact with this company during a property viewing. It quickly became clear that the owner rented the property himself and would personally provide us with more information. After waiting for a while, we received little attention. The owner glanced at us briefly, clearly showed no interest, and then walked away without further explanation or guidance. I found this extremely unprofessional. In retrospect, after reading the other negative reviews, I now understand where these experiences come from.