Theo Lodewijk 2,0 11 Apr 2026 Google

As an installer, I regularly work with Intergas products. The quality of the products themselves is good and technically reliable. I have no comments on that. However, my recent experience with internal support and communication was less positive. Several substantive questions about the technical applicability of a hybrid system in specific practical situations were met with a lack of a concrete and substantiated answer. Instead, they referred to general information and a calculation tool. In some cases, this is insufficient for installers. When multiple customers simultaneously request advice about similar situations, clear technical guidelines from the manufacturer are essential. Without clear guidelines, there are delays in quotes and decision-making. Good products also deserve good support. I hope that internal communication and technical feedback for installers will be further improved, so that collaboration becomes more efficient and customers can receive faster and better service.

Samuel den Broeder 1,0 11 Apr 2026 Google

Intergas supplies central heating boilers, fails to honor warranty terms, and fobs customers off with an emergency sticker for repairs. They're not complying with the law, so it's high time for action. Don't buy Intergas products if you expect warranty, quality, and service, because they don't provide it.

Joeri 5,0 11 Apr 2026 Google

Due to the amateurish approach of ESNW, a fire broke out in our Intergas boiler. Because ESNW didn't take the problem seriously and only wanted to replace a sensor, I called Intergas in because I saw for myself that the cables had melted. Intergas did take the problem very seriously and helped us, consulting with ESNW about what they should do. Fortunately, Intergas subsequently carried out the repairs themselves, not ESNW! I'm very happy with how they helped us; thanks again!

Harrie K 1,0 11 Apr 2026 Google

The Intergas Xtend heat pump outdoor unit is making an annoying low-frequency humming noise, probably from the compressor. Don't install it with the fan pointed at someone else's house!