Frans Lemmens 5,0 11 Apr 2026 Google

Had 2 Velux dormer windows installed and 3 windows replaced. Last Tuesday, they installed the final Velux dormer at our place in temperatures well over 38 degrees. It was really tough for the team, but they continued to work neatly and were very polite. This also applies to the other installers who replaced the earlier roof windows. Highly recommended! We are very happy with our dormer windows; thank you for that, as well as for your fast service and easy communication.

Chico john 5,0 11 Apr 2026 Google

Had two skylights replaced by this company today. This is such a no-nonsense company; I received a quote within 15 minutes. Scheduled an appointment. The installers were right on time and started replacing the windows within 5 minutes. The staff was courteous, and the old materials and packaging were removed immediately. After installation, I received an explanation and options for new windows. Everything was neatly sealed. I gave them a generous tip, which they truly deserved. Very satisfied with this company. Thank you so much. I highly recommend this company to everyone. Regards, John van Malssen Leidschendam

Tjerk vanwinterswijk 1,0 11 Apr 2026 Google

After a previous positive experience, I'm now deeply disappointed. When replacing our current skylight, the installers discovered that the polyurethane foam wasn't in the van. One of the two installers went to the nearest hardware store to get the polyurethane foam and returned with the wrong one. Then both installers left to get the correct one. This left the hole in my roof unnecessarily open for an hour and a half in the pouring rain! In the end, the insect screen couldn't be installed because everything was too wet, and the installers left. Leaving stains from wet, black hands all over the stairwell. After four weeks, I went to inquire about when the screen would be installed and made an appointment. On the day they were supposed to arrive between 1:00 PM and 3:00 PM, we were canceled at 5:00 PM because a job was running over. At the follow-up appointment, which was also scheduled between 1:00 PM and 3:00 PM, we received a call at 4:30 PM asking if we could reschedule because the screen was in another colleague's mailbox (!?). We had to take time off twice for nothing to install a fly screen, which turned out to be a fifteen-minute job. Out of frustration and to compensate for the time taken off, we withheld a (small) portion of the invoice. Two months later, we received an email from the owner of Dakraam Vervangservice stating that an amount was still outstanding. I contacted the administration department, who sent three different invoices in response (?). When I called them about this, I was treated curtly and rudely. The work was sloppy and dirty, and afterward, there was a lot of hassle over installing a fly screen. This was a real shame, and we'll be looking for a different company for the next window.

Mark 5,0 11 Apr 2026 Google

Today, my small skylight was replaced with a larger one. The men arrived promptly and worked efficiently. It was done quickly, and I'm very happy with the result.